All the booking and communication was done through Jackie from Katona, who was extremely helpful and answered all of my questions, gave great advice and put together multiple itineraries based on each new request, for us to look through.
When we arrived in Kampala we found the office easily and paid the balance and made some final arrangements which all went smoothly. (It’s worth noting that USD notes printed before the year 2000 and which are smaller denominations than $50 are not accepted anywhere in Uganda).
We met our driver the next morning and he was quiet but helpful throughout the trip. Overall the value for money was amazing and we got to see so much more and got a lot more packed into the time we had there. You are read about our experience in Queen Elizabeth National Park and our experience tracking gorillas in Bwindi Impenetrable Forest here, we never would have seen so much wildlife both on the safari and on the drive without our driver’s sharp eyes. We also had baggage missing from our flight when we landed and the company arranged for it to be driven down and meet us the day after the tour started, they took away all the worry and did this all completely free of charge
I’d definitely recommend using Katona Tours, you can contact them via Jackie's email or check out their website.